If your order has not been processed, there is a chance your order can be updated. We advise that you contact us via chat or via email SUPPORT@KANIKOUTURE.COM.

We would hate to see you cancel your order. An order can only be cancelled if it has yet to be processed and shipped. Once it has been processed, you would need to start a return in order to receive your money back.

If you made an error, please email us as soon as possible at SUPPORT@KANIKOUTURE.COM and we will do our best to make the change if the order has not been processed. We do begin processing our orders as quickly as we can, so there is a chance that we will be unable to make any edits to your order. Once an order is processed, we are unable to change any details surrounding the purchase, such as the shipping address, payment information and order details. Please ensure all of your information is correct before placing an order. We encourage all of our customers to confirm that the address entered at checkout is correct. If you still input an incorrect address, you will be responsible to pay to have the products shipped again.
***Kani Kouture is not liable for incorrect or undeliverable shipping addresses. Please double check your shipping address prior to submitting your order.***

Yes, emails and phone numbers can be updated at anytime after an order is placed. In order to have those details updated, please send us an email at SUPPORT@KANIKOUTURE.COM with the name and any details regarding your order so that we may locate and update your order. Please know that if the email is incorrect, you will not receive any of the standard order confirmation details and shipping notifications until it is updated.

Most orders are processed in 1-3 business days from the day they were ordered, but in most cases we will process your orders much sooner.

Order confirmations are sent automatically via email as soon as you complete checkout. If you didn't receive the order confirmation email in your inbox, we recommend checking your spam/junk folder. If it still is nowhere to be found, please email us at SUPPORT@KANIKOUTURE.COM and let us know the name and email address used in your order so that we can update your order and re-send confirmation emails. In some cases, there may have been a typo in the email address entered which can be easily corrected on our end! If you didn't receive your shipping confirmation, your order may not have been shipped out yet. You can easily track your order status by clicking Track My Order. Most orders are shipped within 1-3 business days.

Don't worry, you are NEVER charged for declined orders. Your bank or credit card issuer still shows those charges as pending until they receive final confirmation that those orders were in fact declined, which usually happens in the evening. When you make a purchase online, your credit card is not actually charged at that moment. The card processor checks with your bank or credit card issuer to first make sure you have enough available credit to complete the purchase. At that time, your bank or credit card issuer places a hold, or pending charge, on the amount of the intended purchase against your card. The card processor then makes sure the other information you input (for instance, your credit card's billing address) is correct, and if all is well the transaction is processed. If not, such as if you enter an incorrect billing address, then the transaction is declined. In either case, your bank or credit card issuer still only has the pending charge on your account. The transaction won't be finalized until the early evening when the card processor sends final confirmations for all of the day's transactions to the banks as explained above.

Due to the high volume of inquiries we receive, we are unable to adjust your order in the case that you forget to enter in a discount code. We cannot change or add a discount code after the order has been placed.

Only 1 discount code can be applied per order and discount codes can not be changed after the order has been placed.

All the discount codes are available to customers via our newsletter. To sign up for our newsletter please enter your email in the newsletter section at the bottom of our website. Customer Service does not have any discount codes that they can give to customers.

Once your order has been shipped and has been handed over to the postal carrier, we are unable to make any changes to your shipping method. At times, the postal carrier tracking details may experience some delays. This does not mean that the package is not in transit to you.If your package no longer has any updates, or has been in the same location for an extended period of time, please contact your local post office for an update.We have seen packages that are delivered, but continue to show “In-Transit” for many days after. We have also seen the reverse situation where a package shows as “Delivered” but does not physically appear for days. Rest assured that we are monitoring the progress of these packages; however, there is little that we can do to push them closer to you.

We are currently seeing packages being delivered up to 3 days after being marked as delivered. This is happening very often and unfortunately, tracking information is currently very unreliable. However, in most instances, the package gets delivered after a few days. Please be sure to check with your concierge or neighbors to make sure it was not inadvertently dropped off in their mail boxes. Please reach out to us at SUPPORT@KANIKOUTURE.COM if the package has not arrived after 5 business days.

**If you have purchased shipping protection, you will be able to submit a claim for the lost or stolen package. click here **

We ship all products from our fulfillment center here in Philadelphia, PA. This goes for both US and international orders.

Most orders take 1-3 business days to process and leave our warehouse. Delivery times may vary depending on where you are located, but generally take about 1-7 business days for U.S. orders and 7-21 business days for international orders. Expected delivery times vary depending on the shipping method you choose.Shipping may take longer due to the holiday season. Shipping timeframes stated on products are only estimates and exclude holidays, weekends, and unforeseen postal delays that are out of our control. Once an order is shipped, we are unable to expedite it or make any changes. To track your package click this TRACK MY PACKAGE

Although we can never guarantee a delivery date, we do recommend private couriers such as UPS to guarantee faster transit times. There will be an option at checkout to pay for these services. We ship all of our packages using USPS unless a different option is selected and paid for at checkout.

We add a signature requirement for all orders over $150 USD when you elect to add shipping protection to your order. This helps to ensure that your package is delivered directly to you!

We encourage all of our customers to confirm that the address entered at checkout is correct. If you still input an incorrect address, you may be responsible to pay to have the products shipped again. If the package has not been delivered yet to the address, we recommend that you contact the local postal courier to make the necessary changes. If your package is being shipped back to sender, we will be able to reship the items back to you. You will be responsible to pay for the shipping. If the package shows delivered to the wrong address, you would be responsible for the full cost of the products if you would want us to ship out another package. Please send us a email SUPPORT@KANIKOUTURE.COM with your correct address and a member of our team will send you a shipping invoice.

PLEASE NOTE! Kani Kouture is not responsible for lost or stolen packages if incorrect shipping address was entered, but we'll try our best to help you recover and track down your package.

Yes! We ship worldwide to most countries. Shipping costs and timeframe depends on the country, but typically takes between 7-21 business days to arrive once it leaves our warehouse. We are not responsible for shipping delays outside of our control.

Depending on where you are located, your country may charge additional fees on products shipped from the U.S. Kani Kouture is NOT responsible for any customs or tariff fees/import duties that may be imposed. These fees are the responsibility of the buyer and are not covered by the shipping costs.Was this article helpful?

We are proud to offer free standard shipping for orders over $75. For orders under $74.99 a shipping cost of $9.99 will be applied for standard shipping. Additional shipping options are available at checkout for an additional cost through UPS. 

STANDARD 5-7 Business days $9.99 for orders under $48.99, Free for orders over $49

PRIORITY 2-3 Business days $19.99 for orders under $48.99, $14.99 for orders over $49

EXPRESS 1-2 Business days $34.99 for orders under $48.99, $29.99 for orders over $49

INTERNATIONAL 10-21 day international $34.99 for orders under $74.99, $29.99 for orders over $75

** These Shipping timeframes are the best estimate timeframe provided by the carriers. They do not guarantee your package will arrive in such timeframe. Kani Kouture can not be held liable for packages that take longer than the estimated time frame to arrive.**

Shipping fees are non-refundable. If you refuse any shipments from kanikouture.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

Navidium Shipping Protection is an optional shipping protection service where, in the event of an incident (the order is damaged, lost in transit, or stolen during delivery), we will immediately re-ship any damaged, lost, or stolen products.

If you place an order with Navidium Shipping Protection, and your order is damaged, lost, or stolen during transit, then we will immediately send you a free replacement of any impacted items. Impacted items refers to any products on your order that were damaged, lost, or stolen during transit.

NOTE: Navidium Shipping Protection does not cover if incorrect address was entered when placing the order.

For example, if you order a harness and a leash separate (not part of bundle), and only your harness was delivered (and the leash was "lost in transit") - the Navidium Shipping Protection only applies to the leash. We do not re-ship the entire order.

Please note, we typically ship all of your order in one package.

No. Once your order has been shipped, your Navidium Shipping Protection has been "used" and is no longer refundable. For example, if you trial your harness and want to return it under the 30-Day Money-Back Guarantee, the guarantee only applies to the product cost, and not to the Navidium Shipping Protection.

Please note, we typically ship all of your order in one package.

If you placed an order with the wrong shipping address, and the order is delivered, we are unable to re-ship your items under the Navidium Shipping Protection. The same applies if you contact us to have your address changed, and your order has already been despatched, and the courier is unable to successfully re-route the package to you.

The typical process would be for you to lodge an inquiry with the courier. The duration of the inquiry (until we have a final response or resolution from the courier) normally takes two weeks or more.

If you do not have Navidium Shipping Protection, you will need to wait for the courier inquiry to be completed. In cases that the package was delivered to the correct address the courier typically would deny the inquiry.

No. Navidium Shipping Protection entitles you to a re-ship of any impacted products on your order, and not a refund.

Navidium Shipping Protection is automatically calculated in your cart, and is based on the total value of your order. You can view the cost of Navidium Shipping Protection for your order on the Shipping page of the check out process.

You can toggle Navidium Shipping Protection "on" or "off" on the Shipping page of the check out process. You can also toggle the protection on or off during the pop-up when you add the product to your cart.

Our harness designs are made to fit dogs ranging from 4-120lbs. Please refer to our Sizing Guide for more information. With each harness, we offer two options to determine what size harness best suites your dog. Our size guide provides actual measurements for the products, as well as the the weight range that can fit the harness. If you are between sizes, we highly recommend sizing up. The measurement sizing details will be the most accurate way to determine if a size harness will fit your dog. Please just click "notify me" and provide your email address to receive updates when the item is back in stock.

All of our products are to be hand washed with cold water and gentle soap. If you do wish to machine wash them, ensure that you do so on the delicate cycle. We still do highly recommend cold water and gentle soap. There is a potential risk for hardware scratches or damage when machine washing - so this isn't our recommended washing method. With either method you choose, please air dry and do not place the items in the dryer.If the item is PU leather material we do not recommend a wash as it may ruin the product. We would recommend using a non-toxic, pH-balanced leather treatment to clean your dog’s leather items or using a soft sponge to get dirt and stains off. Air dry once wiped off.

At Kani Kouture, we have taken great care to present the colors and patterns of our products as accurately as we can. However, please note that the colors you see on your monitor may vary due to its settings, and as a result, we cannot guarantee the absolute accuracy of your monitor’s color display. The pattern on your product may differ from the photos, based on where the pattern fabric is cut . We strive to provide the most realistic representation possible, but we recommend considering slight color variations when making your purchasing decisions.

Due to the fact we offer such a large number of styles and designs we typically restock our styles once every 2 months. This can be much sooner if the full product line sells out. If you are interested in a certain style or product, customers can notified when that item is restocked. Please just click "notify me" and provide your email address to receive updates when the item is back in stock.

Any product tagged final sale will have a much larger discount than the other products of similar type. These products are typically heavily discounted. The will never be restocked. Any item tagged final sale cannot be returned or exchanged.

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a store credit for the item(s) not in stock.

Although we offer many styles for customers to choose from, our limited edition styles will be our most creative desirable styles we will offer once to our customers, without a standard restock, so once it is sold out, there is little chance it will come back. These styles will be considered limited edition.

Limited edition and relaunched items are first announced to those who subscribe to our newsletter. If you want the latest updates about the limited edition drops and discounts to use with them, subscribe to our newsletter.

Limited edition products are not guaranteed to relaunch. Typically a few times a year we may ask our customers which styles would they like us to relaunch and based off the winners, we would relaunch a limited edition style once again.

Limited edition items fall under the same return policy as all other products, however due to the limited nature of the availability of this product, you may not be able to exchange it for another size because stock runs out extremely fast. We highly recommend with these products you order the correct size, because items may not be available when you go to exchange.

Thank you for shopping with us at Kanikouture.com. We strive to provide you with the best products and customer service possible. If you are not completely satisfied with your purchase, we are here to help with our return and refund policy.

If you do have an issue with your Kani Kouture purchase, we want to know about it and make it right. That is why you can always return ANY undamaged, non-final sale item from an original order within 30 days of delivery, no questions asked. All we ask is that you tell us why so that we can improve our products and buying experience. We do not accept returns or exchanges for the following items: 
Gift cards
Final sale items (see the "Sale Items" section below)
Items that were shipped as part of an exchange

To start a return, use our self-service return system. You will receive a prepaid label to mail back your item(s). If you elect for an exchange or store credit, we waive the return fee. For any return that elects refund, there is a one time fee of $5.99 To read our full return and refund policy please click here Return & Refund Policy

- All returned items must be in new condition, free of any dog smell, dog fur, damage or stain.

- We do understand that you may need to try on the product, however please keep all tags and original packaging intact while testing the size. If you do need to return, please confirm there is no dog hair on the product.

- The items must be returned in their original packaging and have the original tags attached.

- If these conditions are not met, the customer may be subject to a restocking fee of up to 50% of the product cost.

- If you have any further questions or need assistance with your return, please don't hesitate to contact our customer support team at support@kanikouture.com

We are here to ensure your satisfaction and provide a smooth return process.

Yes we do offer refunds. If you opt for a return to your original payment method, the cost of the return shipping label of $5.99 will be deducted from your refund.

Kani Kouture issues refunds to the original form of payment used on an order in the event that your order:

- Is canceled by Kani Kouture - One or more of your items sold out since your order was processed

- Item(s) proved to be received damaged, defective, or incorrect

- You elected a refund with your return order 

Kani Kouture will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account. • If you used a gift card to purchase your item(s), your funds will be issued back as store credit or a new gift card.

Upon receipt of your return our returns processing team inspects all garments for stains, holes, defects, and wear. If an item is identified as damaged, a 50% restocking fee will be reduced from your return amount.

Yes,

We are proud to offer exchanges! If you need to exchange an item, you can have your new item shipped to you once we receive your return item...it's really awesome! You can do this in less than a minute using our self-service return system. You will only be able to exchange the item for a different size or style of the same product you are attempting to return. If you would like to exchange for a completely different product, then we would recommend you choose the option for store credit.

Please note: Some of our products are limited edition and by the time you need to exchange, the desired style/ color or size you are looking for is not longer in stock. In this case, you will be able to elect store credit, a refund or choose a different style/ color.

If you wish to return an item that was sold as a BUNDLE SET, you must return all items in that set. Please know that all items are subject to a restocking fee if the return conditions are not met. We highly recommend that you see if the product fits your dog before throwing away tags, original packaging.

No promotional discounts, coupons, or offers may be applied to purchase a Kani Kouture gift card. Gift Card funds are not transferable to an unauthorized third party or vendor. Gift cards may only be redeemed online. We are unable to change the value of the gift card, once it has been purchased. We can not add or remove a gift card from an order after the order has been placed.

Purchase gift card

Yes, our gift cards have a 1 year expiration.

Gift cards are final sale items and thus cannot be returned for refund or exchanged unless required by law.

If you forgot to apply your gift card to your online order, regrettably, we would not be able to apply the unused gift card to your order once it has been placed.

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Check out the Afterpay Payments FAQ

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

If you elect to have a refund for your return order, we will issue a refund back to Afterpay as the original payment source. Please note that shipping fees are non refundable and the $5.99 return processing fee will be deducted from the amount you shall receive in refund. This will leave you with a portion remaining with Afterpay that you will still be responsible for.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

Instagram : @kanikoutureboutique
Facebook : @Kanikouture

Please remeber, if you want to receive Kani Klub points for following our pages, you must do so via the action link in the rewards widget at the bottom left of the website.

We would love to feature you on our Profile and website.

To be featured: please follow the steps below:

1. Follow us on Instagram @kanikoutureboutique

2. Post photos of your pup wearing their Kani Kouture gear

3. Tag your photos with #kanikoutureboutique and @kanikoutureboutique

4. We will request your permission to use your photos photo our social media page and in some cases maybe our website and or marketing.

If you are interested in becoming a stocklist, please register for our wholesale account here .

When registering please be prepared to provide the following information:

1. Your name & Company name

2. Contact

3. Location

4. Website (if applicable)

5. Tax ID number

Thank you so much for your interest in our product. We will be in touch.